Collections Specialist, II

Job description

General information Country: United States: State: Georgia: City: Atlanta: Job ID: 48042 Department: Finance And Administration: Experience Level: ASSOCIATE: Employment Status: FULL_TIME: Workplace Type: Hybrid: Description & Requirements: Infor is hiring a Collections Specialist who will be responsible for ensuring timely and accurate posting of incoming payments and managing customer collections to maintain strong cash flow. This role involves applying customer payments, reconciling accounts, resolving payment discrepancies and communicating with clients to ensure balances are current. A Day In the Life Typically Looks Like: - Accurately post customer payments (checks, Ach, Wire transfers, credit cards) to correct account and invoices. - Reconcile daily cash receipts, bank deposits. - Research and resolve unidentified or misapplied payments. - Maintain documentation and audit trails for all cash applications transactions. - Collaborate with the billing and customer service teams to address payment discrepancies and short payments. - Monitor aging reports and follow up on past due accounts via phone, email and written communication. - Escalate collection issues when appropriate an...