Service Desk Intern

Job description

Service Desk Intern 260001RI Description The Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts. The EOTSS Service Desk Team is responsible for creating, troubleshooting, escalating, and following-up on incidents and service requests received via phone, email, chat, or self-service portal within the IT Management system. Our team diagnoses and resolves problems according to standard operation procedures. We also make sure to maintain accurate and timely documentation of customer issues and resolution. The Service Desk is the first point of contact for Commonwealth End Users and IT partners who are seeking technical assistance within the End User Support Contact Center. We are seeking a Service Desk Intern who will learn what it is like to be part of day-to-day operations. This indi...