Furniture Backline Advocate Concierge - Full Time, Hours 7:45am - 4:00pm, w/ 4 of 8 weekends days

Job description

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview: The Furniture and Mattress Concierge specialist plays a key role in providing end-to-end support for our Furniture and Mattress customers from the point of sale through day of delivery. We deliver on our promise of Genuine Hospitality to our customer every day. We build trust with proactive communication, by understanding and adapting to their specific needs and always keeping our word. Working in partnership with store selling colleagues, Supply Chain partners and delivery teams we ensure our top customers have a smooth and seamless delivery experience. This is an inbound and outbound customer facing role focused on providing an elevated customer experience. What...