Helpdesk Technician (Tier 1)

Job description

Digital Guru is looking for a Tier 1 Helpdesk Technician to join our team in Edina, MN or Wahpeton, ND. This role offers a mix of in-shop bench work and frontline customer support. You’ll work on diagnosing, repairing, and configuring computers while also answering calls, managing tickets, and resolving Tier 1 technical issues. Responsibilities: - Diagnose and repair desktops, laptops, and peripherals - Configure new systems (OS install, drivers, apps, security) - Perform firmware/BIOS updates and hardware diagnostics - Prepare systems for delivery and maintain a clean work area - Track inventory and update asset records - Answer customer calls and create/update tickets in Syncro - Resolve Tier 1 issues (password resets, printer problems, basic app/network issues) - Escalate complex issues to Tier 2/3 as needed Requirements: - High school diploma (CompTIA A+ or Microsoft certs preferred) - 1+ year hardware repair or helpdesk experience (MSP a plus) - Windows, Microsoft 365, and networking knowledge - Familiarity with imaging and deployment tools - Strong communication, problem-solving, and time management skills - Ability to lift up to 50 lbs Benefits: - Health Care Plan (Medical,...