Billing Specialist II

Job description

Title: Billing Specialist Location: Austin, TX/ Dallas, TX (Hybrid) Reporting To: Manager, Compliance & Customer Resolution About Hippo: Hippo exists to protect the joy of homeownership. We believe that insurance should protect the things you treasure through an intuitive, modern experience. We provide tailored insurance coverage and preventative maintenance plans that keep you protected throughout your homeowner journey. We’ll also help you find coverage for everything life brings—from auto to flood—reimagining how you care for your home. About The Role: We are seeking a detail-oriented and customer-focused Billing Specialist II to join our team. This hybrid role is responsible for processing payments and escrow transactions, resolving billing issues, and ensuring accuracy in customer financial interactions. You will be a key part of the Billing team, collaborating with multiple departments and playing a critical role in maintaining a positive customer experience. What You'll Do: - Communicate professionally with customers via inbound and outbound email and phone - Process customer credit card payments and refund requests accurately - Complete diary follow-ups promptly and accurat...