Assistant Manager (Miss J's Cafe)

Job description

Key Responsibilities: 1. Staff Supervision & Training: - Supervise and lead cafe staff during shifts, ensuring all team members are performing their duties efficiently and following company policies. - Assist in recruiting, hiring, and training new employees, ensuring they understand their roles and responsibilities. - Provide ongoing coaching and feedback to staff, helping them improve their skills and performance. - Ensure all employees adhere to the cafe’s standards of service, cleanliness, and safety. 2. Customer Service: - Ensure customers receive prompt, friendly, and professional service at all times. - Handle customer complaints, concerns, or special requests in a positive and professional manner, resolving issues quickly and effectively. - Ensure that customer orders are accurate and delivered with quality and consistency. - Maintain a clean and welcoming environment for customers at all times. 3. Operations Management: - Oversee daily cafe operations, ensuring that all tasks are completed efficiently and according to established procedures. - Assist in managing cafe inventory, ensuring that stock levels are maintained, and products are ordered in a timely manner. - Help m...