IT Service Desk Analyst

Job description

Let's connect: If you want to experience how things are done in the Global Information Technology Service Desk team at our headquarters in Hannover / Germany, join us on a permanent basis, commencing at the earliest possible date as an IT Service Desk Analyst . #LI-DNI You can look forward to: - In 1st level, you process incidents, manage their further progression (e.g. forwarding to subsequent incident levels) and monitor the resolution throughout - You ensure clear and complete documentation of the incidents - Through proactive and reactive performance monitoring, you identify potential disruptions at an early stage and initiate appropriate measures - You process service requests including necessary clarifications and communicate transparently with users as part of the request‑fulfilment process - By creating and maintaining content in the global knowledge base, you make solutions available efficiently and sustainably - You continuously develop existing support scenarios and intake channels in order to sustainably improve service Quality You come equipped with: You may not meet every requirement listed in the job description. However, if you bring strong expertise and identify wi...