Broadband Supervisor
AFL · Auburn, Washington, US
Job Summary The Broadband Supervisor is responsible for leading, coaching, and developing a team of Technicians to achieve performance, quality, and customer...
Job description
Job Summary The Broadband Supervisor is responsible for leading, coaching, and developing a team of Technicians to achieve performance, quality, and customer service goals aligned with our client’s standards. In this role, you will oversee a team of 15–18 (or more as business expands) Fiber Technicians performing installation, rearrangements, removal, and repair of fiber, copper, COAX, and station inside wiring for our client’s Broadband services. This role also includes managing customer-premise installation, repair, and network equipment testing; addressing customer escalations; and partnering with cross‑functional teams to ensure timely issue resolution. You may also lead service‑improvement initiatives as assigned. Essential Functions: - Provide consistent coaching and leadership to technicians, clearly communicating performance expectations. - Mentor team members on evolving technical practices, competitive trends, and customer engagement skills. - Conduct fair, objective, and timely performance evaluations. - Assess technician performance through quality checks, safety observations, and field ride‑alongs. - Schedule workforce resources according to workload and analyze histor...