User Support Specialist

Job description

Company Description Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ Job Description: So, what are the main responsibilities of a User Support Specialist in Netcompany? As a User Support Specialist, you will, - Assign, pick up, and resolve service requests within agreed SLA timelines, escalating to domain-specific support teams when required. - Resolve incidents within SLA targets, ensuring timely restoration of services. - Perform effective troubleshooting, analysis, and propose workarounds for reported incidents and service issues. - Escalate complex service requests and incidents to appropriate domain-specific support lines as necessary. - Develop, maintain, and update technical guides and documentation for new, recurring, and complex serv...