Customer Care_IT_FLT_CC

Job description

General information Name: Customer Care Advisor (Italian Speaking): Location: ONE Lochrin Square, Edinburgh: Business unit: FU-IBU Working time: Full-Time Type: Customer Care: Description & Requirements: About Us: Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. The Role: We are seeking a passionate and enthusiastic Customer Complaints Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of comm...