Director, Customer Success & Delivery

Job description

Does owning enterprise-level initiatives, ensuring flawless execution, compliance, and measurable impact excite you? Are you ready to shape processes, elevate client experiences, and make a real difference everyday? Come Join ReSource Pro!!: Your Role... As the Director, Customer Success & Delivery , for Propellint, a ReSource Pro company, you will be responsible for ensuring end-to-end excellence across delivery operations, client account management, workers' compensation solutions, and project governance. You will guide a matrixed team of Business Analysts, development resources, and cross-functional partners to deliver high-quality, scalable, and compliant solutions that meet ReSource Pro's organizational standards and client expectations. The Director, Customer Success & Delivery, will partner closely with Sales, Account Management, Product, Technology, and Executive Leadership to drive operational performance, strength client relationships, and expand ReSource Pro's presence and capabilities within the Technology Services ecosystem. We hire the best because we believe great people create exceptional experiences. That's why we hire individuals who not only bring talent and pass...