Field Representative II, Admin MS Onsite

Job description

Field Representative II, Admin MS Onsite POSITION PROFILE Performs analytical and interpretive task related to financial and expense transactions. Prioritization of tasks to meet daily, weekly, monthly KPI's. Responsibilities may include customer service and communication, training internal staff, maintaining proper skills and knowledge of legacy tools and systems, analysis and problem resolution, escalation, data analysis. Required to work closely with other departmental representatives for analysis, review, escalation and resolution. Requires excellent customer service and follow up skills. Job Duties and Responsibilities: - Receives customer requests and inquiries via phone, email and instant messenger and responds within established timelines. - Creates, monitors, updates, and closes employee profiles within the Customer's travel and expense database and other financial transactions - Performs necessary research and analysis using various tools including Concur, Citibank and the internet. - Understands and effectively communicates Customer's policies to external customers. - Troubleshoots and resolves customer Concur and expense related issues, both intermediate and advanced, o...