Customer Operations Representative OTI (with English + other EU language)

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. Customer Operations Representative OTI (with English + other EU language) In this role, a typical day will include: Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures. Act as a liaison between customers and internal teams (production, distribution) for order-related matters Ensure timely and accurate invoicing for all customers by accurate order entry practices Oversee complex return cases, including high-value credits and regulatory compliance. Analyse and resolve customer issues promptly, ensuring effective communication and resolution Act as escalation point for disputes related to billing, delivery, and returns. Manage customer complaints and d...