Director, Customer Success & Implementation

Job description

What You’ll Do… Relocity is seeking a Director of Customer Success & Implementations to lead and scale a critical, highly cross-functional function responsible for both client success and delivery. This role leads the client lifecycle across implementation, onboarding, and ongoing customer success, partnering with Sales during pre-sale solutioning and demo readiness to ensure continuity from initial engagement through delivery and long-term success. You will lead a small, high-impact team while defining and operationalizing a more structured and scalable Customer Success & Implementations function. This role sits at the intersection of client experience, product, and delivery, ensuring Relocity can support a highly customized, non–plug-and-play product in a consistent and sustainable way. This is a player-coach role, requiring a leader who can operate strategically while staying close to the work, particularly across high-profile enterprise accounts and complex client scenarios. This role is ideal for someone who thrives in building structure within complexity and is energized by operating at the intersection of strategy and execution. How You’ll Do It…: Function Ownership & Proces...