Director of Strategic Business Operations

Job description

Description The Director of Strategic Business Operations is a leadership role responsible for driving a culture of innovation by identifying opportunities for technology, process, and workflow improvements. Recommend and implement technology-enabled business processes and initiatives that enhance the experience for both members and employees while elevating operational performance, strategic alignment, and organizational efficiency. Working under the strategic direction of the VP of Innovation & Credit Union Operations, the Director ensures organizational priorities are translated into coordinated implementation plans and successfully delivered across departments. The Director leads the Strategic Business Operations function, oversees Operational Strategy Analysts and related staff, and is accountable for initiative sequencing, operational readiness, and measurable execution results. This role focuses on enterprise execution leadership, cross-functional coordination, and operational excellence. The Director ensures initiatives move from concept to implementation efficiently, consistently, and with minimal disruption, strengthening operational performance, employee experience, and...