Customer Service Representative (Insurance)

Job description

Brightway Insurance is hiring a Full-Time Client Concierge in Palm Coast, FL. As a Client Concierge, you will be the first point of contact for our clients, providing exceptional service and support. This role is a great entry point into the insurance industry, with a clear pathway to grow into a Sales Producer position for individuals interested in advancing their career in sales. Key Responsibilities: - Greet and assist clients in person, via phone, email, and live chat, addressing inquiries and providing information on insurance products and services - Assist clients with policy changes, renewals, and claims, ensuring timely and accurate processing - Collaborate with the sales team to identify client needs and recommend appropriate insurance solutions - Maintain organized client records, process paperwork, and manage scheduling to support agency operations - Follow up with clients to ensure satisfaction and encourage policy renewals and referrals - Gain exposure to sales processes and client relationship development to support future growth into a Sales Producer role Qualifications: Founded in 2003, Brightway Insurance is one of the fastest-growing independent insurance franchis...