Senior Customer Advocate - Clinical

Job description

Position Summary The Clinical Senior Customer Advocate is a clinically experienced professional responsible for supporting ICU Medical customers through the most complex product, workflow, and therapy related issues. Leveraging strong clinical judgment, product knowledge, and problem-solving skills. This role collaborates across internal teams and customer stakeholders to resolve high impact concerns, enhance product adoption, and strengthen overall customer satisfaction. As a key contributor to ICU Medical’s customer support strategy, the Clinical Customer Advocate uses clinical insight to bridge gaps between nursing practice, biomedical service teams, and product engineering. This role is essential to proactive communication, issue prevention, and maintaining compliance with operational and quality standards. Essential Duties & Responsibilities: - Lead clinical investigations involving complex on market product issues, including reviewing workflows, assessing user practices, and identifying root causes that impact multiple clinical sites. - Serve as a clinical liaison to customer nursing, pharmacy, and patient care teams to promote safe and effective use of ICU Medical devices an...