Customer Service Lead, CHR

Job description

This employee will lead CSRs by example and be first line for questions and assisting with projects, payors, and training. Job Responsibilities: - Processes held sales reports by contacting customers, insurance providers, physician's offices, and reviewing with regional accounting office - Must be knowledgeable of existing and new information regarding Lincare equipment, compliance adherence, insurance coverage criteria, and carrier policies - Knowledge of Lincare paperwork and internal reports - Use of the AS-400 and LITE - Understands the CDR - Daily checking of employees' task assignments and statuses - Weekly reporting of held sales decrease and goals to Centralized CSR Supervisor and CHRG Manager - Daily work on held sales in centers assigned to them - Assists in the training of new employees Qualifications: Education and Experience: - High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience Physical Demands: The employee may occasionally lift and/or move up to 10 pounds.