Senior Designated Services Engineer (Shift: Mon - Fri, 9 a.m. – 6 p.m. EST)

Job description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE: As a Senior Designated Services Engineer for FlashBlade, you will champion customer success by delivering world-class technical support to our most strategic, named accounts. Operating within our elite, 24x7 global technical services organization, your mission is to maximize platform reliability and resolve high-stakes, multi-platform infrastructure anomalies. You will differentiate yourself by building trusted-advisor relationships with account stakeholders while collaborating across engineering and account teams to drive rapid issue resolution. WHAT YOU'LL DO: - Own and Drive Strategic Technical Resolutions: Lead the triage, diagnosis, and resolution of complex hardware, software, and environmental anomalies within the FlashBlade ecosystem to guarantee business continuity for high-value n...