Hotel Receptionist

Job description

Location : The Old Swan Hotel, Harrogate Department : Front of House Employment Type : Full‑Time About Us: We’re proud to be part of Classic Lodges – a collection of characterful hotels across the UK. Each hotel has its own personality, but we’re united by one shared purpose: to create meaningful experiences that connect people, places and memory. If you take pride in your work, value genuine hospitality and enjoy being part of a welcoming team, you’ll feel right at home with us. The Opportunity: We are looking for a friendly and professional Hotel Receptionist to join our Front of House team. In this role you will be the first point of contact for our guests, providing a warm welcome, managing reservations and check‑in/check‑out, and ensuring every guest receives attentive, efficient service. This is an excellent opportunity for someone who enjoys working with people and is keen to develop a career in hospitality. Key Responsibilities: Welcome guests on arrival and ensure a smooth, efficient check‑in and check‑out process. Manage reservations, room allocations and payments using the property management system and point‑of‑sale terminals. Respond promptly and courteously to guest e...