Commercial Card Client Experience Officer I

Job description

Opportunity in Miami Lakes, FL; Ft. Lauderdale, FL; Tampa, FL; Orlando, FL SUMMARY: The Commercial Card Client Experience Officer I provides essential, entry level support to the Commercial Card team with a primary focus on customer service fulfillment. This role responds to requests initiated by clients, Relationship Managers, and Account Managers and completes assigned tasks that contribute directly to a seamless client experience. This is not a sales role. Performance is measured in the ability to address client issues and drive client satisfaction, not in business development or growth. While this position does not own client relationships, it plays a critical role in supporting them by managing service inquiries, executing routine maintenance tasks, responsiveness and timely follow up. The Client Experience Officer I serves as a first line resource for clients and any issues they encounter, guiding users through basic system navigation, resolving standard servicing questions, and reinforcing BankUnited's self-service model through education and resource sharing. This position independently manages a queue of service tickets, determines appropriate action steps, and exercises j...