Support Engineer III-Ext - AMZ9442134

Job description

MULTIPLE POSITIONS AVAILABLE: Employer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer III-Ext Job Location: Virtual Location, Washington Job Number: AMZ9442134 Position Responsibilities: Handle complex customer issues that are escalated by level I and level 2 engineers. Provide technical expertise, collaborating with cross-functional teams, and managing customer expectations during high-pressure situations. Mentor and train junior support staff, develop and implement processes and procedures that ensure consistent high-quality support, participate in on-call rotations, have a deep understanding of the systems and technologies involved in supporting AWS services, as well as strong communication and leadership skills. Position Requirements: Bachelor's degree or foreign equivalent degree in Computer Science or a related field and four years of experience in the job offered or a related occupation. Employer will accept six years of experience as equivalent to a Bachelor's degree and four years of experience. Must have one year of experience in the following skills: (1) knowledge of distributed computing environments; (2) experience with AWS services or other cloud offeri...