Patient Access Representative-Intermediate (part time M-F 2pm-6pm)

Job description

This position is currently a work from home position, in a high-volume Inbound call center. Candidates will be required to identify and handle a variety of routine to complex patient inquiries or request while providing a high level of service. The Onboarding/Training program will occur both remotely and in the office over a period of 6-8 weeks. Access Specialist may be required to work in office at least twice a year or as needed. PART TIME 2pm-6pm M-F: Responsible for handling a high volume of patient and clinical business calls averaging 60-65 calls per day. Provide an exceptional and positive patient experience to every caller, striving for patient loyalty and confidence in accordance with UT Health Patient Experience program. Complete registration of new patients which includes obtaining complete and accurate patient demographics, including entering and verification of subscriber insurance information. Schedule appointments for new and existing patients following clinic scheduling guidelines and protocols. Assists patients with any questions, concerns, medication refill request or sending messages to appropriate provider or clinical staff. Assigned to service calls for a prima...