Network Control Tower Manager (All Genders)

Job description

Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus. Job Description: We are seeking a proactive and detail-oriented Network Control Tower Specialist to oversee the end-to-end parcel journey across our logistics network. This role is critical in ensuring seamless handover processes between Fulfillment Centers (FCs), Last Mile Service Providers (LSPs), and Delivery Service Providers (DSPs), while driving continuous improvement and operational excellence. Key Responsibilities: Parcel Journey Monitoring & Communication: - Daily monitoring and control of parcel handover processes: FC → 1st leg carrier → DSP. - Proactive communication with LSPs and DSPs to prevent delays and ensure smooth operations. Root Cause Analysis & Escalation: - Investigate an...