Front Desk Agent

Job description

The Front Desk Agent delivers exceptional guest service by managing check‑ins, check‑outs, reservations, and guest inquiries with professionalism and efficiency. This role maintains awareness of hotel occupancy, processes financial transactions accurately, assists with luggage and coat check needs, and supports PBX operations as required. The Front Desk Agent ensures a welcoming, organized, and service‑focused environment for all guests and team members. Provide superior guest service by greeting guests warmly, responding to inquiries, and resolving concerns with professionalism and courtesy. Register guests during check‑in and check‑out, ensuring accurate collection of credit, identification, and required information while safeguarding confidential data. Maintain awareness of hotel occupancy, room availability, and special events to support efficient operations. Answer telephones promptly and courteously; assist PBX with incoming calls as needed. Prepare daily cash reports, balance payments and disbursements, and follow all cash‑handling procedures. Record sundry sales in Micros, process payments, and provide correct change. Assist with periodic inventories and maintain accurate d...