Service Operations Process Architecture - Senior Analyst - Process Architecture

Job description

TITLE: Senior Analyst - Process Architecture STATUS: Exempt REPORT TO: Manager, Servicing Operations Process Architecture DEPARTMENT: Service Operations Process Architecture JOB CODE: 11957: PAY SCALE: $93,700.00 - $110,000.00 ANNUALLY: GENERAL DESCRIPTION: The Senior Analyst – Process Architecture position supports the advancement of process improvement initiatives within the service organization. This role focuses on analyzing workflows, documenting processes, and identifying opportunities for efficiency and improved member experience. This role contributes to the execution of the process improvement roadmap under the guidance of the Process Architecture Manager, prepares recommendations based on data-driven insights, and collaborates with cross-functional teams to ensure alignment with organizational goals. They will translate innovative ideas into actionable improvements, supporting the development of internal and member-facing services that deliver value for our members and efficiency for the organization. They will collaborate with business process owners and managers to improve business processes to meet the needs of members and Golden 1. This role will present meaningful an...