Help Desk / IT Operations Specialist

Job description

Description We’re looking for a sharp, hands-on IT professional to join our team. This is not a classic help desk role —it’s a mix of support and system-oriented project work, suited for someone curious, proactive, and technically driven. What You’ll Do: - Work on IT projects , not just ticket-based support - (e.g., implementing Okta, managing user enrollments, identity systems) - Handle Identity Management and MDM operations - Support and manage environments across Google Workspace and endpoint systems - Work with tools like MDM platforms and Microsoft Intune (experience is a plus) - Troubleshoot across Mac and Windows laptops - Occasionally assist with basic mobile device issues (nice to have) Requirements: - 1–3 years of experience (or equivalent hands-on experience) - Background from a tech company – strongly preferred - Strong understanding of identity management principles - A problem-solver mindset – someone who digs in, researches, and gets things done - High ownership, curiosity, and a real passion for technology - Service-oriented but with a “figure it out” attitude - Relevant military experience is welcome if you’re sharp and motivated The Role: - Full-time, on-site in T...