NI Public Sector Account Manager

Job description

Locations : Belfast, Riverside Tower About the role: Within this role you'll be responsible for profitably retaining, developing and growing a portfolio of existing customer accounts. Your key success indicators in this role will be achieving/exceeding business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction. You will be expected to develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner. You will own the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication. You will also be responsible for retention of customer base against aggressive market competition, maximising the BT growth story and network benefits. This role is accountable for the creation and development of an account/win plan for all opportunities, demonstrating required actions and effective engagement of the virtual team. You will be expected to conduct customer meetings and engage in dialo...