Business Operations

Job description

Factory is bringing autonomy to software engineering. We are actively looking for a Business Operations hire to drive the highest-priority initiatives that support Factory’s next phase of growth. This role sits at the intersection of strategy, finance, operations, marketing, growth, BD and go-to-market. You’ll report directly to bizops leadership and lead cross-functional projects that define how Factory scales. From building financial models to designing scalable processes and playbooks, you’ll be central to shaping our trajectory. What you will do and achieve: Design and implement scalable processes across GTM, customer success, finance and core operations. Create compelling materials for strategic presentations and external partnerships. Build and own financial models and business metrics to inform strategic decisions. Develop customer success playbooks that drive adoption, activation, and measurable value. Lead cross-functional projects across customer success, partnerships, community-building, and more. Build dashboards and reporting systems to drive data-informed decisions across the business. Partner closely with leadership and technical teams to ensure operational excellenc...