Specialist Retention

Job description

Company Overview: At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn. Position Summary: The Commercial Retention Specialist is responsible for retaining existing commercial customers by resolving outstanding issues and re-establishing value as an Everon customer. IMPORTANT: This is an on-site position that reports daily to 800 E Waterman Street, Wichita, KS Benefits: - Answer incoming commercial customer cancel phone calls and emails - De-escalate and resolve escalated customer issues by applying empathy, listening, and probing to get to the root cause of customer concern in efforts to retain commercial customers. - Communicate and partner with branch offices to resolve account issues and successfully reduce escalations and customer attrition....