Service Desk Specialist (M-F 0700-1600) Secret Clearance Required

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: Interim Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Skills: Computer Hardware, Help Desk Support, ServiceNow Platform, Trouble Ticketing Certifications: None Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: At GDIT, people are our differentiators. We’re seeking a customer-focused Tier II Service Desk Specialist who thrives in a collaborative team environment and excels at problem-solving. The ideal candidate will provide technical support and troubleshooting services for IT systems, software, and hardware, while maintaining high levels of customer service and professionalism. Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician III and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. - Provide Tier 2 IT operational support using ITSM tools like ServiceNow, resolving incidents and service requests independently. - Deliver end-user training on hardware/software usage. - Manage and resol...