Technical Support Engineer Application Specialist

Job description

The opportunity We are looking for a Technical Support Engineer Application Specialist to join our global organization. In this role, you will provide advanced technical expertise and consultation to our customers, supporting applicationrelated challenges across power systems and substation automation. You will work closely with global customers as well as internal functions such as R&D, Application Engineering, Failure Analysis, and After Sales Service, contributing to highquality solutions and continuous improvement. This is a visible and technically challenging role in an international environment, where your expertise directly supports customer success and operational reliability. How youll make an impact Provide advanced technical support and consultation for customer applicationrelated issues Analyze and troubleshoot complex cases to identify root causes, including incorrect configurations, parameters, and settings Resolve highcomplexity cases raised through the customer support portal in a professional and efficient manner Guide customers on hardware and firmware upgrades as well as application optimization Build and maintain strong customer relationships by delivering relia...