Field Application Scientist, Detroit

Job description

As a Field Application Scientist (location - Detroit) you will be engaging with customers daily and delivering system usage training at customer sites, while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomics’ products. Communicate: Connect: Support: - Acting as the main point of contact between the customer and company - Keep customers apprised and trained on advancements in 10x technology and software - Coordinate and perform customer site trainings and demonstrations - Identify, document and communicate customer issues; complaints or concerns to management - Contribute to documentation with the goal of expanding support content - Scientifically partner with customers as they develop their research utilizing 10x technologies - Collaborate in scientific discussions with customers, cultivating long term relationships - Create and maintain positive working relationships with c...