Service Center Advisor

Job description

Service Center Advisor Sapp Bros is seeking an experienced Service Advisor to join our team in Tocquerville, Utah. This role is responsible for delivering excellent customer service by greeting customers, assisting with vehicle service needs, and managing service tickets in a fast-paced diesel maintenance environment. Key Responsibilities: This position plays a key role in ensuring a smooth, efficient service experience for both customers and the shop team. - Provide professional, courteous customer service and build strong relationships - Manage the service process from initial customer contact through completion - Write and oversee work orders, ensuring accuracy and timely follow-up - Assign work to technicians and monitor progress to meet deadlines - Handle incoming calls and customer inquiries efficiently - Assist with parts, inventory, and over-the-counter sales - Support fleet account customers as needed - Maintain a clean, safe, and organized work environment - Follow all safety procedures, including lock-out/tag-out compliance Qualifications: What Makes You a Great Fit: We’re looking for team members who take pride in their work and want to grow with us! Ideal Candidates Ha...