Support Engineer

Job description

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more. This role empowers you to work on cutting-edge technologies and contributes to our commitment to innovation and customer support excellence. If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Responsibilities: - Act as a technical leader within the Operations Support team - Receive and work escalations from Support Team members and provide timely and effective resolutions within SLAs - Support Premier level customers following designated procedures and priorities - Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization, Storage, andBackup and Disaster Recovery - Collaborate with Platform Engineers for advanced troubleshooting, issue resolu...