Technical Operations Support Specialist

Job description

View All Jobs About Entrega: Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value. Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients. Job Position Summary: The Technical Operations Support Specialist serves as the first point of contact for the IT help desk, supporting end users with technical incidents and service requests. This role is responsible for diagnosing and resolving Level 1 issues within established service levels and providing day-to-day deskside and remote end-user support. The Specialist documents all interactions in the ticketing system, performs initial troubleshooting, and escalates unresolved or complex issues to Leve...