Veterinary Receptionist Team Leader

Job description

Veterinary Receptionist Team Leader Department: Receptionists: Employment Type: Full Time: Location: Franklin, Massachusetts: Compensation: $28.00 - $32.00 / hour Description: Reception Team Leader (Veterinary) Acorn Animal Hospital – Franklin, Massachusetts Acorn Animal Hospital is seeking an experienced and client-focused Reception Team Leader to guide our front-desk operations and deliver an exceptional client and patient experience. This leadership role combines hands-on veterinary receptionist duties with team supervision, scheduling coordination, and service excellence initiatives. As the first point of contact for clients and visitors, the Reception Team Leader represents the hospital’s professionalism, compassion, and commitment to outstanding veterinary care. This position partners closely with the Hospital Administrator to ensure a high-performing reception team, smooth daily workflow, and strong client satisfaction. Some of the responsibilities you will own in this role: - Greet clients and patients warmly and professionally in person and by phone - Answer multi-line phones efficiently and route medical questions appropriately - Build strong client relationships and conv...