Director, Commercial Operations

Job description

Position Overview: We are seeking a Director, Commercial Operations to set the strategy and direction for commercial processes, systems, and data, ensuring they enable efficient, scalable, and predictable revenue execution. They lead and develop a multi-level operations team, overseeing the design and governance of core workflows such as lead-to-cash, forecasting, and provisioning. The role acts as business owner for key GTM tools, driving adoption, data quality, and continuous process improvement. They also serve as a senior partner to Sales, Revenue Operations, Finance, Product, and Customer Success leadership, aligning on priorities and steering cross-functional initiatives that impact commercial performance. Key Responsibilities: - Own the commercial operations strategy and roadmap for the region/portfolio, ensuring processes, systems, and data effectively support revenue and go‑to‑market goals. - Lead and develop a multi-level Commercial Operations team, setting priorities, coaching talent, and fostering a high‑performance, continuous‑improvement culture. - Design, standardize, and govern core commercial workflows with clear SLAs and controls. - Act as business owner for Sales...