Commercial Loan Servicing /CLS / ACBS Specialist

Job description

Company Description Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge. Job Description: Job Title: Commercial Loan Servicing /CLS / ACBS Specialist Remote position - no travel required Key Responsibilities: - Oversee commercial loan servicing applications. - Manage application changes, upgrades, integrations, and conversions. - Maintain deep expertise in assigned applications. - Lead and develop a high‑performing team (BSAs, System Analysts, etc.). - Plan and monitor technical resources and project delivery. - Ensure timely delivery of enhancements and projects. - Partner with Operations and business lines on process optimization. - Manage BAU production support and vendor relationships. - Define, track, and improve SLAs and KPIs using data analysis. - Act as a subject matter expert for process improvements. - Communicate system/process changes clearly to stakeholders. - Prepare reports and recommendations for continuous improvement. Qualifications: Required Experience: Hands-on support experience with major commercial loan servicing systems, includ...