Experience & Process Design Manager

Job description

Overview: Manages a team of designers (and cross‑discipline partners as needed) who use human-center design practice to research, and design comprehensive customer journeys, employee experiences and digital products that deliver cohesive end‑to‑end value. Partners with business and technology leadership to scope and prioritize the most critical journeys and experiences, evangelize human-centered design, and apply design principles across the work. Primary Responsibilities: - Develop the process and approach used by the team to address complex customer and business problems. Oversee and in highly complex situations coordinate the efforts of designers and partners to deliver cohesive experiences aligned with business objectives. - Drive complex research, analysis, design, and solution definition efforts alongside diverse leaders, stakeholders and partners from across the Enterprise. Oversee and some times Conduct complex scoping and framing activities, assess alignment with business objectives, and recommend next steps to manager and partners. - Guide team members in preparing high‑quality documentation; review work from less experienced staff and provide coaching for continuous impr...