Guest Experience Floor Supervisor (Full-Time)

Job description

Guest Experience Floor Supervisor (Full - Time) ROLE & LEVEL/GRADE: A3/3: Department: Guest Experience: Reports To: Vice President of Guest and Security Operations SALARY: $18.00 per hour: Must be available to work 9am-7pm. Must be available on weekends and holidays. SUMMARY: The Phillip and Patricia Frost Museum of Science is seeking a full-time non-exempt Guest Experience Supervisor to support the Guest Experience Management team. The Guest Experience Supervisor must embrace and model outstanding customer service, run efficient business operations and develop high employee morale for the Guest Experience team members. This position assists with the daily operations of the museum, supporting the Guest Experience Management team to ensure consistent high standards of customer service, and performs essential duties to support the team. Responsible for assisting in scheduling floor coverage for a team of 45+ employees in a 365-day operation, the Guest Experience Supervisor will provide consistent staff support working within budgetary guidelines. Works with managers of other teams to provide maximum support of all staff and volunteers. Responsible for supporting floor operations as n...