Service Portfolio Manager

Job description

Are you a forward-thinking Service Management professional with a passion for optimising technology services? Freshfields is seeking a talented Service Portfolio Manager to oversee and enhance our end-to-end service portfolio processes. In this pivotal role, you will ensure our technology requirements are clearly understood, and that all elements of our services – including cost, value, risk, SLAs/XLAs, design, and catalogue – are transparent and robust. The Opportunity: As a Service Portfolio Manager, you will play a critical role in shaping how we deliver technology services across Freshfields. You will: Establish and maintain robust governance frameworks for service management. Build strong stakeholder relationships to drive service excellence and continuous improvement. Develop, oversee, and maintain a transparent service catalogue that clearly presents our IT services. Ensure the monitoring, tracking, and consolidation of service status and consumption, demonstrating clear business value. Own and optimise IT services across availability, quality, and cost-effectiveness. Drive lifecycle management for IT services within your portfolio, including design and implementation of SLA...