Customer Service Representative HUP

Job description

Customer Service Representative HUP Application Deadline: 1 May 2026: Department: Operations - Field(OPS001): Employment Type: Full Time: Location: I57-24_3400 SPRUCE ST: Reporting To: Operations Manager: Compensation: $16.50 / hour: Description: Address: 3400 Spruce St, Phila, PA 19104 Job Title: Customer Service Rep Pay: $16.50/hr Shift: Varying Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements. Key Responsibilities: - Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed - Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations - Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information - Embrace performance-based...