Senior Product Designer

Job description

The Role We’re looking for an exceptional Senior Product Designer to take end-to-end ownership of the customer experience across our two core consumer products: WorldofBooks.com (web and mobile app) and Sell Your Books (web and mobile app). This is a senior, strategic, and hands-on role. You’ll be the sole designer embedded across our D2C and SYB product teams, working alongside Product Managers and Engineering teams. You won’t just be designing features – you’ll own customer journeys end-to-end, drive design strategy, and use data, experimentation, and commercial insight to shape what we build and why. We’re an AI-first organisation. We expect you to actively use AI tools throughout your design workflow and, critically, to lead the redesign of design workflows themselves using AI – from research synthesis and ideation through to prototyping, testing, and design system management. You’ll bring proven experience of rebuilding design processes around AI capabilities, not just using AI as an add-on to existing ways of working. Main Responsibilities Strategy & Ownership: responsibility for customer journeys from acquisition and discovery through to conversion and retention. in customer...