Technical Services Representative

Job description

The Technical Services Representative - Field (TSR-Field) interacts with the customer or SHW facility by traveling in the field to sites in person in order to provide product and application support and information. This person ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance, including application and equipment; converses with customers to obtain information, identify problems , and provide technical assistance and solutions; liaises between technical, sales , and operations (plants and facilities). The TSR-Field trouble shoots and/or relays complaints of product or service issues to appropriate functions for investigation and resolution; coordinates customers' service needs with other departments as required to ensure customer centric focus; r esolves complaints about product and application, explains how to use product or service correctly. Additional Information: This position will have a 50%+ travel Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandis...