Customer Resolution Specialist

Job description

Company Description Segula Technologies is a global engineering and consulting leader, delivering innovative solutions across aerospace, automotive, energy, rail, and life sciences . With a presence in over 30 countries and headquartered in France, we drive technological innovation, optimize industrial performance, and support clients throughout the entire product lifecycle. In the aerospace sector , we work closely with leading OEMs , providing expertise in design, manufacturing, testing, and project management to help solve complex engineering challenges while championing sustainability and innovation . Job Description: The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and End to End processing for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region. Primary Responsibilities: 85%: - Participate in and contribute to a high performing Customer Resolution Services Team - Responsible and proactive management of the customer specific open order book - Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all cu...