Principal Network Service Engineer

Job description

The Principal Network Service Engineer is the senior technical authority responsible for the reliability, performance, and continuous improvement of enterprise network services. This role owns the operational integrity of network platforms across their full lifecycle, ensuring services are secure, highly available, and aligned with business SLAs. Acting as the escalation point and technical leader, the Principal Network Service Engineer bridges design, delivery, and operations, translating complex incidents and operational learnings into measurable service improvements. Key Responsibilities: Network Service Ownership: · Act as service owner for core network platforms (LAN, WAN, SD-WAN, cloud connectivity). · Ensure services meet defined SLAs, OLAs, availability, and performance targets. · Own and evolve support models, runbooks, and operational standards. · Drive consistency and quality across global or multi-site network environments. Operational Excellence & Stability: · Serve as the highest technical escalation point for complex network incidents. · Lead major incident response, technical triage, and resolution. · Conduct and own root cause analysis (RCA) for recurring or critic...