Quality Assurance Analyst

Job description

Quality Assurance Analyst About the role/team: The Quality Assurance Analyst is responsible for conducting independent quality reviews of all aspects of Benefits Administration systems and related data integration to ensure accuracy, completeness, and adherence to established standards. This role functions as a control point within the operational workflow validating work prior to production releases and live dates, identifying errors, and ensuring documentation and system updates meet defined requirements. The position is primarily internal facing and partners closely with Implementation, Operations, and Ongoing Client Services teams to reduce errors and mitigate operational risk. How you'll make an impact: - Perform thorough quality reviews of benefits administration activities across multiple clients, including enrollments, life event changes, eligibility rules, rates, and data file integrations, for Open Enrollment and ongoing administration. - Validate data file integrations between internal and external systems to ensure accurate field mappings, file structures, and data logic against documented requirements (includes carrier 834 eligibility files, payroll files, client censu...