Member Service Specialist (On Site)

Job description

Prospera is committed to creating meaningful local impact while offering our members more ways to manage everyday banking, grow their wealth, and receive personalized support to achieve their financial goals. With more than 80 years of service, Prospera is part of the Coast Capital Savings Federal Credit Union family of brands, providing a full range of financial products and services across the British Columbia. What you do: - Provide an exceptional customer service experience by establishing rapport, and understanding of customer needs. - Fulfill personal banking needs such as personal and business profiles, term deposits, and other offering banking products and services. - Seek opportunities to build long-term customer relationships. - Proactively demonstrate our value proposition and recommend appropriate solutions and services. - Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system - Refer customers to other team members and business partners as needed, collaborating to ensure seamless and rewarding customer experience. - Ensure exceptional member experience by providing back-up support for...