IT Support/ServiceDesk

Job description

Overview Who We Are: Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives. Learn even more about the work that drives us at personifyhealth.com. Responsibilities: Ready To Keep 4,000+ Employees Connected, Supported, and Productive Every Day? Why This Role Matters: When technology works, people can focus on their health, their work, and their impact. This role keeps Personify Health running supporting employees across the globe with fast, reliable IT support. You’ll be on the front lines, resolving issues, maintaining systems, and making sure every tool from laptops to cloud platforms works the way it should. What You'll Actually Do: - Resolve user issues quickly: Provide Tier 1 support via ticketing system, phone, and email, diagnosing and resolving issues or escalating when needed to meet...